SECTION 1 – USAGE
This Acceptable Use Policy is incorporated into the Agreement between the Customer and The Happy Confident Company
This Acceptable Use Policy applies to the Customer’s Authorised Users’ (“you” or “your”) access to and use of our Platform and Services.
Defined terms in this Acceptable Use Policy shall have the meaning given in the Agreement, and the same rules of interpretation apply.
You are only permitted to use and access the Platform and our Services per the terms of the Agreement in place between us and the Customer (the party that The Happy Confident Company is providing the Platform and Services to i.e. your employer or the party who has granted you access to the Platform to enable you to perform teaching services)
Use of the Services (or any part of the Services) in any other way, including in contravention of any restriction on use set out in this Acceptable Use Policy, is not permitted. If any person does not agree with the terms of this Acceptable Use Policy, they may not use the Services.
In your use of the Services you must comply with all applicable laws and regulations (as updated and amended from time to time); and be responsible for your use of the Platform, Services and Supplier Materials.
You may not circumvent any of the technical limitations of the Platform, or decompile or otherwise reconstruct the Platform or the Supplier Materials; nor use the Platform in a way that could damage, disable, overburden, impair or compromise the Services or the Platform. The collection or harvesting of any information or data from the Platform or Services or attempts make to decipher any transmissions to or from the Platform are strictly prohibited.
In entering into an agreement with The Happy Confident Company you agree to not access, monitor or copy any materials, content or information delivered through this platform using any robot, spider, scraper or other automated means or any manual process for any purpose.
NOTE: These Terms and Conditions are an addendum to our General Terms of Service.
SECTION 2 – AUTHORISED USER SUBSCRIPTIONS
Subject to the School / Organisation paying a programme fee in accordance with this Agreement, we grant a non-exclusive, non-transferable right to permit the Authorised Users to use the Services and the Documentation for the entire term of contract. After the expiry of this term, this Agreement will continue from Year to Year with automatic renewal in place unless terminated in writing with at least 60 days’ notice.
You agree to not access all or any part of the Platform in order to build a product or service which competes with the Platform or Service nor use the platform, programmes or materials to provide services to third parties or allow third parties to access any part of the programme.
You are prohibited from attempting to obtain, or assist third parties in obtaining, access to the platform, it’s programmes or services.
Creating a database using the programme materials is strictly forbidden and is a direct contravention of our terms surrounding Intellectual Property.
In relation to the Authorised Users, the Subscriber undertakes that: (a) the maximum number of Authorised Users shall not exceed the number permitted by this Agreement; (b) any one subscription shall not be used by more than one individual Authorised User unless otherwise agreed; (c) it shall maintain a written up to date list of all Authorised Users and provide that list to The Company within 5 working days of a written request from The Company; (d) ensure that any Authorised User who leaves your setting or Organisation is notified to The Company within 5 days of becoming aware of the fact.
SECTION 3 – FEES
Fees are calculated on an annual basis payable in advance by credit card or by invoice. The Company will supply an invoice for the total annual amount. All other fees, unless otherwise provided, are payable 30 days after the issue of the invoice.
Fees for the Digital Platform are calculated on the basis of the total number of Children as at the Invoice Date. If this number increases you must inform The Company and further fees will be payable. There is no refund or reduction if the number of pupils on roll reduces during any Subscription Period.
The full amount for the Year remains payable and there is no refund if this Agreement is terminated during a Year if the termination falls outside of the first 45 days of service during which a Money Back Guarantee is offered.
On each renewal the Agreement Fee will be re-calculated on the basis of the then number of pupils on roll. The Company reserves the right to increase the Fees within the period and must provide a 28 days’ notice period of any change to costs or fee structure.
SECTION 4 – MONEY BACK GUARANTEE
The Company offers a 45-day no quibble Money Back Guarantee policy specific to the digitally delivered schools’ programme.
We believe strongly in our products, programmes and the results that will be seen by using the programme as intended and instructed. If for any reason you are not satisfied, you can return items and request a full refund within 45 days from the date of order.
Should you choose to return a physical product within 45 days of the purchase date, we will happily refund the purchase price to the original form of payment. Returns should be made in accordance with our Returns Policy.
Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card.
Our 100% Money Back Guarantee does not affect your statutory rights if your goods are faulty or not as described. Please reach out to your Schools Happiness Manager with any questions or concerns.
Please ensure you have also read our Returns Policy.
SECTION 5 – ACCOUNT SET UP
You will be issued with login details which will allow you access to The Happy Confident Schools Programme. Set up will enable you to add separate year groups and teaching leads.
You are responsible for ensuring that the usernames and passwords are kept confidential and are not shared with anyone else. In the case of a group, trust or hub, the lead admin will be responsible for informing all individuals of their usernames and passwords.
SECTION 6 – ADMINISTRATION
Your Administrator is the person responsible for setting up the School or Organisation and carrying out other administrative tasks.
The Administrator is to be our first point of contact and will liaise with us in all matters relating to The Happy Confident Schools Programme. You shall notify us immediately if there is any change of Administrator.
SECTION 7- DATA PROTECTION
In joining The Happy Confident Schools Programme, schools and organisations will be required to set up and administrate their accounts, being held responsible for the storage and sharing of usernames and passwords. The storage of this information is the responsibility of each individual organisation. The Happy Confident Company will be able to access your personal account information and reset passwords if necessary. However, the administrator is responsible for ensuring all information shared and required in the sign up process is accurate.
User data will not be shared with third parties unless otherwise agreed. Personal data required for individual users will be stored and processed by The Happy Confident Company as required to service the needs of the contract that has been entered into by the company, and the school or organisation.
For full details on how data is collected, processed and stored, please refer to our Privacy Policy.
SECTION 8 – SUBSCRIBER’S UNDERTAKINGS
Except as expressly set out in this Agreement or as permitted by any local law, you undertake on behalf of yourself and shall take reasonable efforts to ensure that only approved members are able to access the programme and the materials therein. You are not able to rent, lease, sub-license or loan access to the digital programme. You are not permitted to distribute the programme materials to, or otherwise make them available to, any third parties including teachers or pupils in another schools or educational establishments and parents or guardians of customer pupils unless these have been expressly provided to you and designated for use at home.
Schools and Organisations do not have permission to publish the programme materials, except to the extent necessary for personal teaching purposes or as otherwise expressly set out in the Agreement. You do not have permission to republish any of the programme materials on any other platforms or sites, including your website or internal portal; or use the materials for any purpose other than as a tool to aid and assist teaching in your establishment.
You may not attempt to copy, duplicate, modify, create derivative works from or distribute all or any portion of the platform or programme or any of the programme materials except to the extent expressly set out in this the Agreement;
As Authorised Users, only those who (i) require access to the platform for the performance of their duties and (ii) are appropriately trained and/or supervised; (c) not to copy, adapt, vary or modify any part of the Documentation or Training Documentation; (d) not to reverse engineer or create derivative works based on, the whole or any part of The Happy Confident Schools Programme; (e) to supervise and control use of the materials and ensure that The Programme is used in accordance with the terms of this Agreement.
SECTION 9 – SUPPORT
Technical support will be provided by email and telephone during working hours only. Working hours are 09:00-18:00 GMT, Monday to Friday.
The Company reserves the right to raise a charge, directly to the partner schools, in respect of any calls that may require specialist attention that are unable to be resolved by our internal customer services, or technical team. If any such additional fees are required, these will be made clear to the school or organisation before any such work is undertaken.
SECTION 10 – INTELLECTUAL PROPERTY RIGHTS
You acknowledge that all intellectual property rights for all materials, courses and programmes, and the associated training documents, including any trademark belong to The Happy Confident Company. Usage rights are provided as a service to you, and that you have no rights in, or to, the content shared through the digital platform, the Documentation or the Training Documentation other than the right to use them in accordance with the terms of this Agreement.
SECTION 11 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide our Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 12 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Specific Terms of Service at any time at this page. General Terms of Service also apply.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 – CONTACT INFORMATION
Questions about our Terms of Service should be sent to us at
Best of Parenting Ltd.
Registered in England and Wales.
Reg Address: 114 Westbourne Studios, 242 Acklam Road, London, W10 5JJ
Company No: 08584841
The Happy Confident Company Ltd.
Registered in England and Wales.
Reg Address: 114 Westbourne Studios, 242 Acklam Road, London, W10 5JJ
Company No: 12409889
