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Returns Policy

Updated 20/04/20

RETURNS

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days. But please be aware that your credit card company may take up to 14 day for your reimbursement to be made.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us info@happyconfident.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@happyconfident.com send your item to:

The Happy Confident Company, 38 Wallingford Avenue, London, W10 6PX

Proof of postage does not constitute proof of receipt. Please ensure you track your returns as we will not be held responsible for items lost in the post. 

SHIPPING

To return your product, you should mail your product to The Happy Confident Company, 38 Wallingford Avenue, London, W10 6PX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Proof of postage does not constitute proof of receipt. Please ensure you track your returns as we will not be held responsible for items lost in the post.

Best of Parenting Ltd.
Registered in England and Wales.
Reg Address: 114 Westbourne Studios, 242 Acklam Road, London, W10 5JJ
Company No: 08584841

The Happy Confident Company Ltd.

Registered in England and Wales.
Reg Address: 114 Westbourne Studios, 242 Acklam Road, London, W10 5JJ
Company No: 12409889

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